Refund and Returns Policy

Last updated: Aug 1st 2024

1. Introduction

Caffe Ramenzoni Asia (“we,” “us,” or “our”) conducts live sales on TikTok and Facebook, offering products from China to customers across Asia, Australia, and the USA. This policy outlines our approach to refunds and returns, considering the nature of our cross-border sales.

2. No Standard Returns or Refunds

Due to the nature of our live sales and cross-border transactions, we generally do not accept returns or provide refunds. Our live sales format allows customers ample opportunity to view and confirm their purchases before completing the transaction.

3. No Refunds Once Shipped

In rare cases where an item is defective or significantly misrepresented during the live sale, we may consider a return or refund. These cases will be evaluated on an individual basis and must be approved by the live sales platform personnel through which the purchase was made.

4. Process for Exceptional Cases

If you believe you have received a defective item or one that was significantly misrepresented during the live sale:

  1. Contact the live sales platform (TikTok or Facebook) within 48 hours of receiving the item.
  2. Provide clear photos or videos demonstrating the defect or misrepresentation.
  3. The platform personnel will review your claim and make a determination.
  4. If approved, we will work with you to resolve the issue, which may include a refund or replacement at our discretion.

5. Shipping Costs

In the rare event that a return is approved, the customer is responsible for return shipping costs unless otherwise specified by the live sales platform.

6. Non-Returnable Items

The following items cannot be returned or refunded under any circumstances:

  • Custom-made or personalized items
  • Special Offer Items
  • Discounted Items
  • No Refunds once the items is shipped

7. Changes to This Policy

We reserve the right to update or change our refund and returns policy at any time. Any changes will be effective immediately upon posting on our website or announcement during a live sale.

8. Contact Us

If you have any questions about this refund and returns policy, please contact us at:

  • Email: admin@cafferamenzoni.asia
  • Phone: +65 9128 9100 Whatsapp & WeChat enabled

By making a purchase through our live sales, you acknowledge that you have read and agree to this refund and returns policy.